Privacy Policy
Si Sauna + Ice (Si Studio)
At Si Sauna + Ice, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store and disclose your personal information when you visit our website, make a booking, purchase a membership, or engage with our services.
We handle your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
01) Collection of Personal Information
We may collect personal information when you:
make a booking or purchase a pass or membership
create an account
sign up to our mailing list
contact us or interact with our website
visit our studio
The information we collect may include:
Contact Information
Name
Email address
Phone number
Account & Booking Information
Login details
Booking history and preferences
Membership details
Payment Information
Payment details are processed securely via third-party providers (we do not store full card details)
Health & Safety Information (if provided)
Relevant information you choose to disclose for safe participation in sauna and ice bath use
Access & Usage Information
Swipe or entry access data (e.g. for early/late access)
IP address, browser type, device information
Website interaction data
Communications
Messages, emails, or enquiries you send to us
02) Use of Personal Information
We use your information to:
Provide and manage bookings, passes and memberships
Facilitate access to the studio (including swipe or digital entry)
Communicate with you about your bookings, updates, and support
Maintain a safe environment for all guests
Improve our website, services, and overall experience
Send occasional updates, offers or news (you can opt out anytime)
03) Disclosure of Personal Information
We may share your information with:
Service Providers
Booking platforms, payment processors, email and marketing tools, and IT providers who help us operate Si
Staff & Operations
Our team, where required to deliver services and support you
Legal Requirements
Where required by law or to comply with legal obligations
Business Changes
In the event of a sale or restructure of Si Sauna + Ice
We do not sell your personal information.
04) Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
This includes secure systems, trusted platforms, and limiting access to authorised personnel only.
While we take care, no system is completely secure, and we cannot guarantee absolute security.
05) Data Retention
We only keep your personal information for as long as necessary to:
provide our services
meet legal and regulatory requirements
resolve disputes and maintain records
When no longer required, your information is securely deleted or de-identified.
06) Your Rights
You have the right to:
access the personal information we hold about you
request corrections to your information
opt out of marketing communications at any time
To make a request, please contact us using the details below.
07) Cookies & Website Use
Our website may use cookies or similar technologies to:
improve functionality and performance
understand how visitors use our site
You can adjust your browser settings to manage cookies if you prefer.
08) Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The latest version will always be available on our website.
09) Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out:
Si Sauna + Ice (Si Studio)
Sunshine Coast, Queensland
@sisaunaandice